Orders & Shipping
Trial & Returns
Within 90 days of purchase if for whatever reason you are not completely satisfied with your MATTPro Products, let us know and we'll arrange for your Products to be picked up, you get a full refund. The return pick up is free in West Malaysia. For East Malaysia, we'll get you to ship the product back to our nearest return warehouse.
If you have any questions or concerns on our home trial policy, or would like to initiate a return request, please email us at [email protected] or Whatsapp us at 012-8719866.
Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.
Our mission is to help all Malaysians to have better sleep and we understand it takes time to feel the difference of MATTPro can make. With our risk-free trial and return policy, you can test out a brand new MATTPro mattress in the comfort of your own home, pressure-free.
We know that you probably have been sleeping on another mattress every night for the past few years and your body will need some time to adjust to a new mattress. From the day the mattress arrives at your doorstep, you can have the luxury time of up to 90 days to sleep on the MATTPro mattress.
Within the trial period, if you absolutely don't love the MATTPro mattress, you can ship it back for us . In West Malaysia, we will even arrange your return pick up !
Yes, it comes with a 10 years limited warranty. Please check our Mattress Warranty here.
The limited pillow Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this Warranty. The Defects include:
- Severe softening or deterioration of the pillow core, not associated with the MATTPro Pillow Warranty exclusions stated below
- Any other physical flaw or manufacturing defect in the material or workmanship of the product, when used normally for its intended purpose
If you believe your product is defective, please approach our customer service team via [email protected]